Privacy Policy

Bulk Billing Psychologists is committed to protecting the privacy and confidentiality of our clients' personal information. As a psychology practice operating in Australia, we adhere to the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth) and the Health Records and Information Privacy Act 2002 (NSW).

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au

Collection of Personal Information:

We collect personal information from clients for the primary purpose of providing psychological assessment, diagnosis, and treatment services. This information may include but is not limited to:

- Name, date of birth, and contact details

- Medical history and relevant health information

- Psychological assessment results and treatment notes

- Medicare or private health insurance details

Use and Disclosure of Personal Information:

Personal information collected is used solely for the purpose of providing psychological services to clients, including communication with referring healthcare professionals where appropriate. We may also use de-identified information for research, quality assurance, or professional development purposes. We do not disclose personal information to third parties without consent, except where required or authorised by law.

Personal Information Security:

We take reasonable steps to ensure the security of personal information and protect it from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes implementing electronic, and procedural safeguards, as well as securely storing electronic data and maintaining confidentiality in our communications. Personal information will be stored in client files which will be kept by us for a minimum of 7 years.

Access and Correction:

Clients have the right to access their personal information held by Bulk Billing Psychologists and request corrections if necessary. Requests for access or correction should be made in writing. We will respond to such requests within a reasonable timeframe and in accordance with applicable privacy laws.

Complaints:

If you have concerns about the way we handle your personal information or believe there has been a breach of privacy, please contact us to discuss your concerns. We take privacy complaints seriously and will investigate and respond to any complaints in a timely manner.

Changes to this Privacy Policy:

Bulk Billing Psychologists may update this Privacy Policy from time to time to reflect changes in legal or regulatory requirements, technology, or our business practices. Any updates will be posted on our website, and clients are encouraged to review this policy periodically.

Contact Information:

If you have any questions about our Privacy Policy or the handling of your personal information, please contact us at admin@bulkbillingpsychologists.com.au

Effective Date: 24/08/2024